Terms

How audits, builds and the monthly plan work. The written scope for your project is the contract; these are the rules it follows.

Plain-language terms, last updated October 15, 2026. Questions? Email ryan@millyweb.com.

Systems audit: $500

Paid when booked. We find a time for the walkthrough once it’s paid.
What you get. A written plan: what to fix first, what each fix would cost, and which tools you’re paying for that you don’t need.
When. Within 5 business days of the walkthrough.
Credit. The full $500 comes off any build you sign within 60 days of getting the plan.
Refund. If the plan isn’t worth $500 to you, tell me within 14 days of getting it and I refund it in full. No form, no argument.

Written scope first. Before any work, you get a scope with what will be built, the price and a target date. Nothing starts until you approve it.
Fixed price. The price in the scope is the price. If something new comes up, I write it up as a change with its own price, and you decide.
Payment. Half when you sign the scope, half when it works on your own phone and you say so.
Acceptance. You get 7 days to test it. If I don’t hear back within 14 days of handing it over, it counts as accepted.
Fixes. Anything that doesn’t work the way the scope says gets fixed free for 30 days after acceptance.
Dates. Target dates depend on you getting me access and answers. If the work waits on you, the date moves by the same amount. If it waits on me, I tell you as soon as I know.

What it covers. I watch the results, fix what breaks (including breaks caused by vendor changes) and send you a short note each month. Small adjustments, up to about 2 hours a month, are included.
Bigger changes. New features are quoted as a build.
Billing. Billed at the start of each month.
Month to month. No contract term. Cancel any time with 30 days’ notice by email.

Paid when booked. A second opinion on a tool, vendor or plan. If it runs short, it’s still one hour.

You own it. Once a build is paid for, the work, the code and the data are yours.
Your accounts. Tools are set up in your name whenever the vendor allows it. Anything I have to hold for you, I hand over on request or when we stop working together.
My know-how stays mine. I can reuse general methods and parts that aren’t specific to your business. I don’t reuse your data, prices or branding.

Paid directly. You pay software vendors directly. I don’t mark them up.
Listed up front. The audit and every scope list the tools involved and what they cost at the time.
Texting rules. Business texting has carrier registration and consent rules. I set up opt-outs and register your number; you agree to text only people who gave you their number for that purpose.

Kept private. I don’t sell, share or reuse your customers’ information.
Kept safe. Passwords and keys live in a password vault, never in the code. Pages that show customer data need a login.
Removed at the end. When we stop working together, I return or delete what I hold and remove my access.
Confidential. I’ll sign your NDA if you have one.

Other people’s services. I’m not responsible for outages or changes at vendors like your phone carrier, CRM or payment processor, though on the monthly plan I fix what those changes break.
Cap. If something I built causes a loss, my responsibility is capped at what you paid me in the 3 months before it happened.
Law. These terms follow Oregon law.

Either of us can stop. Stopping a build mid-way: you pay for the work done to that point, and you get everything done so far.
Handover. Within 7 days of ending, you get the notes, the code and access to everything in your name.